FAQ's

Manufacturing & Quality

My part is not what I expected. What should I do?

At Tachyon Sourcing Inc., customer satisfaction is our top priority. We offer a 100% guarantee, ensuring either a full refund or a replacement if your part does not meet your expectations. In some cases, we may request photographs of the component or a brief description of the issue to help us identify and resolve the concern effectively. Our goal is to provide you with high-quality parts and improve our processes to prevent future issues.

Will my laser-cut parts come with burrs or tabs?

At Tachyon Sourcing Inc., all laser-cut parts are configured with deburring by default to ensure a smooth finish and high-quality results. However, if you prefer to opt out of deburring, you can do so during the quoting process. This option may help reduce lead time while still maintaining precise cuts for your project.

What services does Tachyon Sourcing Inc. provide?

Tachyon Sourcing Inc. specializes in customized metal fabrication services, including CNC machining, laser cutting, waterjet cutting, plasma cutting, bending, powder coating, punching, stamping, and custom metal fabrication. We ensure high-quality manufacturing to meet the diverse needs of our clients.

Where are your metal fabrication services performed?

Our metal fabrication services are carried out by our trusted supplier in India & Mexico, ensuring cost-effective and high-precision manufacturing. We then import the finished products via Air, Sea and Road transport to deliver them efficiently to our customers in Ontario, Canada.

Do you provide quality inspection or certification for fabricated parts?

Yes, all our parts undergo strict quality inspections before shipping. If needed, we can also provide material certifications and quality reports to meet your industry standards.

Ordering & Customization

How can I request a quote for my custom metal parts?

You can request a quote by sending us your design files and specifications through our website or email. Our team will review your request and provide a competitive quote promptly.

Can I provide my own design files for fabrication? If so, what formats do you accept?

Yes! We accept various design file formats, including DXF, DWG, STEP, and PDF. If you have a specific format, let us know, and we'll work with you.

Is there a minimum order quantity (MOQ)?

We have flexible order quantities and can accommodate both small and large production runs. Let us know your needs, and we will find a solution that works best for you.

How do I know if my design is manufacturable?

Our team will review your design and provide feedback to ensure manufacturability. If any modifications are needed, we will guide you through the process to achieve the best results.

Shipping & Logistics

How long does it take to receive my order?

Lead times vary depending on the complexity and quantity of the order. However, we strive to provide fast turnaround times and will provide an estimated delivery date when you place an order.

Where do you ship your products?

We currently deliver to customers across Canada. If you have special shipping requests, feel free to reach out to us.

What shipping methods do you use?

We use reliable air, sea and road transport services to ensure safe and timely delivery of your parts. If you have preferred shipping arrangements, we are happy to accommodate them.

Can I arrange my own shipping or pickup?

Yes! If you prefer to use your own shipping provider or arrange a pickup, we are happy to coordinate with you to make the process smooth.

Are there any import duties or taxes I need to consider?

Since we handle the import process, we ensure that all required duties and taxes are accounted for. If there are any additional costs, we will inform you upfront.

Need any help?
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Need help?

+1519 701 0986